Shipping & Returns

SHIPPING POLICIES

In most cases, your package will ship within 48 hours of your order and we’ll send you an email to let you know it’s on its way. We offer free shipping for orders over £40 within the UK and flat rate shipping of £2.75 under £40 (includes Channel Islands). Most UK orders will be sent via Royal Mail first class postal services. 

PLEASE NOTE: If you order a Janome sewing machine it will be shipped directly from Janome via DPD. Shipping on Janome machines is £9 per order. Please select this option at check out. 

We ship anywhere in the world and offer a signed for service outside the UK. Pricing is as follows:

Europe: 
Up to 500g: £10
500g – 1kg: £15
1kg – 1.5kg: £18
1.5kg – 2kg: £20
Over 2kg: £30

Rest of world: 
Up to 500g: £15
500g – 1kg: £20
1kg– 1.5kg: £25
1.5kg - 2kg: £30
Over 2kg: £60

Lost parcels: Royal Mail does not consider a parcel lost unless it has been missing 15 days in the UK, 20 days in Europe or 25 days in the rest of the world. If you believe your parcel has been lost, please get in touch at info@thevillagehaberdashery.co.uk. However, we normally ask for you to wait that long before we can replace your order.

RETURNS POLICIES

We make every effort to provide full details and accurate images for all of our products. If you have any questions about a product or would like help matching the colours of fabric, thread, zips or other items, we are happy to help.

Cut fabric, ribbons and trims can’t be returned unless damaged during shipping. We will reimburse any shipping costs incurred when returning damaged merchandise, and will send replacement merchandise at no cost. Please include a description of the damage with your return.

Unused and unopened skeins of yarn, thread and other products can be returned in their original condition within 14 days for exchange or store credit. When making an exchange, the customer must pay for all shipping costs associated with the exchange.

Please see below for policies related to Janome sewing machines and accessories.

To make a return, send items with your original receipt, your email address, phone number and shipping address to:

The Village Haberdashery
Unit 6, Hardy Building, Heritage Lane
London NW6 2BR

We recommend you send any returns by recorded delivery and obtain proof of postage. We cannot be held responsible for items that are lost or damaged in transit.